RETURN POLICY

• Items must be returned within 30 days from delivery

• Items must have all original tags

• Items must not have been worn, altered, or washed

• Footwear must include the original shoebox in its original condition without postal labels

• Orders delivered home can be returned by carrier or in selected ECCO stores (excluding Outlet stores).

• Orders picked up in store can be returned in selected ECCO stores (excluding Outlet stores).

• Orders purchased in ECCO store can only be returned in selected ECCO stores.

• Orders purchased in ECCO outlet stores can only be returned in selected ECCO outlet stores.

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How to return items delivered by carrier?

• By carrier:

  Step 1: Repack your items into the original shoebox without any postal labels. Step 2: Log in to our returns portal. You will need your order number and email address. The order number can be found in the order confirmation email. Step 3: Print your label generated on the portal. The label can also be found in the return confirmation email that you will receive once you have processed your return on the portal. Step 4: Place the prepaid return label on your package. Please do not stick the prepaid return label on the original shoebox. Step 5: Take the package to your nearest collection point. Step 6: Keep an eye on the tracker for your return. You’ll get an email/text message once we receive your returned item. Please note that we do not offer home collection for returns. Please note that ECCO does not offer refunds for the Express shipping fee if this option is selected. ​

• To the ECCO store:

  Deliver your package to the closest ECCO store (excluding outlet store). In case of items purchased online, you’ll need to have your order number (GBXXXXXX/SOXXXXXX) ready to give to the store staff. The order number can be found in the order confirmation e-mail.

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  How to return items picked up at ECCO store?

• To the ECCO store (excluding outlet store):

​Deliver your package to the closest ECCO store. In case of items purchased online, you’ll need to have your order number (GBXXXXXX/SOXXXXXX) ready to give to the store staff. The order number can be found in the order confirmation e-mail.

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Returns may take time

It can take approximately 10-16 business days for us to receive your return to our warehouse in Poland.

Always use the prepaid label generated through the returns portal so that we can cover the shipping cost. When you return an item, it is important to write down the tracking number of your return label. The tracking number serves as your receipt. It is important that you have it in case the return gets lost on the way back to us.

Your refund will be processed in the original form of payment up to 2-10 business days, as soon as we have received your return package in the warehouse. You will be notified via email when this refund transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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Please note

• If you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.

• If you receive a defective/wrong item or a damaged parcel with missing items, we need photographic evidence of this. Please send a photo to us at customer care so we can investigate further.

• Items that show signs of use such as: washing, cleaning, dirt, stains, creases, scratch marks are being returned at sender’s risk and are not subject to an automatic return process.