How to return items delivered by carrier?

Items must be returned within 30 days from delivery.

Returns for purchases made between 14th November and 31st December 2025 will be accepted until 31st January 2026.

• By carrier:

  In the package containing your items you can also find a return label and a return form. If you don’t have the return documents, we recommend to make the return in selected ECCO stores or to follow the instructions below. In case of additional questions, please contact ECCO Customer Care at customercare@eu.ecco.com

  Step 1: Complete the return form by marking the appropriate box with the reason for your return. If you don’t have the return form, please proceed to step 4. The return form is not mandatory for the return to be processed.

  Step 2: Place the return form inside the box with the item.

  Step 3: Send this form with the items you wish to return.

  Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoe box)

  Step 5: Deliver the package to the closest Parcel Point.

• To the ECCO store

  Deliver your package to the closest ECCO store. In the case of items purchased online, you’ll need to have your order number (SO-XXXXXX) ready to give to the store staff. The order number can be found in the order confirmation e-mail.

You can follow your return within 48 hours by using the tracking number here: Evri or Parcelforce. The tracking number is found on the prepaid return label above the bar code. We strongly encourage you to keep your receipt or proof of postage.

For more information about returns, please see our Return Policy.

It takes up to 16 working days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.

We will refund you to the same payment method you used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

You can track your return parcel by using the tracking number from your return label here: https://www.evri.com/track-a-parcel or https://www.parcelforce.com/TRACK-TRACE.

It takes around 10-16 business days for us to receive and process your return. We will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

Once we receive your order, it is processed immediately for quick delivery. When you receive your shipping confirmation, it’s no longer possible to change or cancel your order.

If you wish to return any items from your order, please find the grey envelope included in the box which contains a return form and a pre-paid return label.

You can track your order using the tracking number found in the shipping confirmation email "Your order has been shipped". It can take up to 4-10 working days before you can track the order via EVRI or Parcel Force. To track your order, please click here: Evri or Parcelforce.

Please note that delivery times to remote locations may be longer than indicated

You’ll receive a shipping confirmation via email as soon as your order is shipped from our warehouse. It can take up to It can take up to 9 working days before you can track the order via EVRI or Parcel Force. To track your order, please click here: Evri or Parcelforce. Please note that delivery times to remote locations may be longer than indicated. We would like to inform you that in the case of express delivery, the delivery should take between 3-4 days.

We offer free standard shipping on all orders for ECCO CLUB members, regardless of the amount or value of your purchase. For Non-ECCO CLUB members, there is a shipping fee of £4.15 for orders up to £50.

All return shipping is free of charge, however shipping fees will not be refunded. For more information about returns, please see our Return Policy.

No. For security reasons, we do not deliver to PO Box addresses.

Below is a list with the area exceptions we do not ship to. Please note that we deliver to residential and business addresses only. Unfortunately, we do not deliver to PO Boxes.

We do not deliver to:

Denmark ***Please note we do not ship to Greenland or Faroe Islands

Finland ***Please note we do not ship to Åland

France ***Please note we do not ship to Corsica

Estonia ***Please note we do not ship to Pärnu County

United Kingdom **Please note that we do not ship to the Hebrides, the Isle of Man, the Isles of Scilly, the Shetland Islands, the Channel Islands, and Northern Ireland.

The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by EVRI or Parcel Force.

For questions regarding a product bought in a local ECCO store, such as returns or claims, you should contact the local ECCO store where you bought your product, and they will assist you in the best possible way.

You can find details regarding local ECCO stores here.

To determine which size you need, please see our size guide.

Type the name of the item or its code into the search box at the top of the homepage and it will take you straight to the right page, unless the item is sold out or not available in the online shop.

The product page for every item includes a description and images. For more information, please contact ECCO Customer Care.

+ 44 20 37694070

customercare@eu.ecco.com

You use a promotional code by typing it in the appropriate box in 'Your Basket' before checkout.

You will find additional information regarding the promotion in the disclaimer attached to the code.

You can return your order within 30 days. If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. We are not able to re-issue a promotion code.

Your invoice will be attached to the shipping confirmation email "Your order has been shipped," which will be sent as soon as your order has been shipped from our warehouse.

How can I pay for my order?

• Visa

• MasterCard

• American Express

• Maestro

• PayPal

• Klarna

• Apple Pay

For security reasons, we are not allowed to place an order on your behalf.

You are more than welcome to contact our Customer Care team to get assistance with your online purchase.

When paying with credit card, the full purchase amount of your order is reserved on your bank account.The amount will be debited from your card once the order is shipped.

No. All customs and import charges are included in the price of your order.

You can unsubscribe by clicking the unsubscribe link at the bottom of your newsletter.

To help ensure that your shopping experience is safe, simple, and secure, our ECCO Online Shop uses industry standard Secure Socket Layers (SSL) technology.

If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. This indicates that you are in secure mode.

To ensure your information is kept private, we do not store any payment information in our database.

CLEAN Cleaning your shoes with our water-based cleaning products will effectively remove built-up dirt and revive the leathers while enhancing the product's freshness.

CARE Care products soften, moisturise, and improve the elasticity of leather. Care products restore the shine to shoes and prevent leather from drying out.

PROTECT Finish the routine by using one of our protecting products to protect the leather against harsh weather conditions and help keep rain and stains away.

Shop For Shoe Care products

To find the perfect Clean-Care-Protect products for your shoes, please see the product recommendations on our site when you put the desired shoes in the basket, or contact our Customer Care by providing the name and article number of your shoes, and we will get back to you with a customised care product recommendation.

You can exchange an article by returning it and then placing a new order in the desired size or colour.

You can either create the order right away or await the refund of your returned order. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system.

• Home delivery

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 6-10 business days from the day you place your order.

You can track your order using the tracking number found in the shipping confirmation email "Your order has been shipped".

It can take up to 8-9 business days before you can track the order via EVRI or Parcel Force tracking. To track your order, please click here: Evri or Parcelforce.

• Pick up in store

Estimated fulfillment time of your order is 2-7 business days. As soon as your order is completed and ready for pick up, you will be notified by e-mail.

You will receive an order confirmation which contains the link to your PayPal payment. If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal.

The amount will be credited to your PayPal account unless you have paid as a guest. In that case, the amount will be credited to your bank account.