It takes up to 16 working days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.

We will refund you to the same payment method you used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

You can track your return parcel by using the tracking number from your return label here: https://www.evri.com/track-a-parcel or https://www.parcelforce.com/TRACK-TRACE.

You can exchange an article by returning it and then placing a new order in the desired size or colour.

You can either create the order right away or await the refund of your returned order. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system.

How to return items delivered by carrier?

Items must be returned within 30 days from delivery.

• By carrier:

  In the package containing your items you can also find a return label and a return form. If you don’t have the return documents, we recommend to make the return in selected ECCO stores or to follow the instructions below. In case of additional questions, please contact ECCO Customer Care at customercare@eu.ecco.com

  Step 1: Complete the return form by marking the appropriate box with the reason for your return. If you don’t have the return form, please proceed to step 4. The return form is not mandatory for the return to be processed.

  Step 2: Place the return form inside the box with the item.

  Step 3: Send this form with the items you wish to return.

  Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoe box)

  Step 5: Deliver the package to the closest Parcel Point.

• To the ECCO store

  Deliver your package to the closest ECCO store. In the case of items purchased online, you’ll need to have your order number (SO-XXXXXX) ready to give to the store staff. The order number can be found in the order confirmation e-mail.

You can follow your return within 48 hours by using the tracking number here: Evri or Parcelforce. The tracking number is found on the prepaid return label above the bar code. We strongly encourage you to keep your receipt or proof of postage.

For more information about returns, please see our Return Policy.

All return shipping is free of charge, however shipping fees will not be refunded. For more information about returns, please see our Return Policy.

It takes around 10-16 business days for us to receive and process your return. We will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 business days after receiving a return confirmation via email.

The amount will be credited to your PayPal account unless you have paid as a guest. In that case, the amount will be credited to your bank account.